Torque360, an innovative startup poised to transform the auto-repair industry, has set its sights on the Middle East and Africa market, with plans to establish its base in Dubai to meet the growing demands of vehicle owners in the region.
Salman Sarwar, the Founder and Chief Executive of Torque360, is enthusiastic about this expansion and envisions it as a significant step forward for the company. Since its inception, Torque360 has garnered an impressive response in the United States. Now, the time has come for the startup to make its mark on the international stage, beginning with a strategic entry into Dubai.
“Torque360 intends to introduce its groundbreaking concept in Dubai and the broader GCC region,” Sarwar explained. “We perceive a valuable opportunity to cater to the auto-repair industry in this dynamic market.” As the demand for auto-repair services continues to rise, Torque360 aims to provide a convenient and reliable solution that enables vehicle owners to get their cars back on the road swiftly and effortlessly.
Sarwar, who boasts five years of experience in the auto-repair sector, emphasized that gone are the days when customers had to waste precious time making phone calls or visiting multiple mechanics to schedule appointments. “Our user-friendly mobile application simplifies the process, allowing customers to book appointments with just a few clicks,” Sarwar stated. “This not only saves them valuable time but also ensures a hassle-free experience. We recognize that convenience is paramount, and that’s why we offer a seamless repair service.”
Prior to founding Torque360, Salman Sarwar served as the Chief Operating Officer of another successful startup, RepairDesk. He highlighted how the Middle Eastern automotive industry’s growth has resulted in an increased demand for auto-repair services. “As more vehicles populate the roads, there is a greater need for maintenance and repairs. This is precisely where Torque360, an auto-repair workshop management system, steps in. We aim to address the challenges that workshops face in efficiently managing their businesses,” Sarwar explained.
He emphasized the importance of taking the first step with a positive attitude and a strong belief in one’s capabilities. According to Sarwar, Torque360’s state-of-the-art management software is tailored specifically for auto repair businesses, covering a wide range of vehicle types such as cars, RVs, motorcycles, trucks, as well as specialized services like automobile detailing, wrapping, tire and wheel care, and quick lubes.
Torque360 provides a comprehensive software solution for auto repair and tire shops, streamlining daily operations, enhancing efficiency, and facilitating business growth. Many auto repair shops, predominantly small or medium-sized establishments, lack access to affordable tools that can assist them in expanding their operations. Torque360 addresses this need by offering a 360° solution for auto repair and tire businesses, ensuring ease of use and incorporating essential features.
One of Torque360’s significant achievements is a remarkable 40% reduction in repair time, a feat that the team takes immense pride in. Mechanics using Torque360 can quickly identify and resolve problems, impressing their clients and raising industry standards. By centralizing all necessary tools and aiding in marketing efforts, Torque360 empowers auto-repair shops to thrive.
Salman Sarwar underscored that Torque360’s platform caters to a wide range of automotive sectors, including cars, RVs, motorcycles, trucks, small engines, and specialized services like auto detailing, wrapping, tire services, wheel services, and quick lubes. The platform simplifies tasks for auto-repair shop owners and service providers through its user-friendly software, offering tools for appointment management, inventory tracking, payment processing, customer communication, and more.
By integrating these crucial features, Torque360 enables service providers to efficiently manage their operations, enhance customer relationships, and foster business growth. Reflecting on his experience as the COO at RepairDesk, Sarwar highlighted the challenges that smaller auto-repair shops face when seeking effective management tools.
To address these challenges and support underserved segments of the industry, he conceptualized Torque360, a comprehensive shop management solution. The software directly tackles the hurdles that auto-repair shop owners encounter, ultimately improving their overall management practices.
Currently, approximately 65% of all auto-repair businesses are comprised of small and medium-sized shops that lack access to an affordable, all-in-one software solution that can aid in business growth. The global auto-repair market currently stands at $800 billion and is expected to reach $1,200 billion by 2028.
In a competitive landscape that includes companies like Mitchell1, ShopWare, shopmonkey, AutoLeap, and AutoFluent, Torque360 stands out for several reasons. It offers the lowest pricing compared to its competitors, making its platform accessible to a wider range of businesses. The platform’s user-friendly design ensures that even those without extensive technical expertise can navigate and benefit from its features.
Torque360 provides 24/6 customer support, ensuring that users receive assistance whenever they need it. Moreover, the software comes equipped with a built-in Customer Relationship Management (CRM) system, enabling businesses to seamlessly manage customer interactions. With a strong background in repair SaaS, Torque360 understands the unique requirements of the auto repair industry.
The platform offers assistance with data migration, making it easier for businesses to transition to Torque360. Additionally, Torque360’s software includes tools for managing customer reviews, enabling businesses to maintain a positive online reputation. The platform’s robust accounting features further empower businesses to manage their finances effectively.
Torque360’s platform also boasts several unique and valuable widgets that set it apart from competitors. These include Advanced Digital Vehicle Inspections, Custom Inspection Templates, Purchase Order Management, Invoice Editor, Quick Checkout/Counter Sale, Nexpart integration, and Campaigner for effective marketing campaigns. Recognizing the potential in markets like Pakistan, where the car-repair industry is substantial, Torque360 is determined to make its software accessible and user-friendly for auto repair shops. Even those unfamiliar with software usage can benefit from Torque360’s platform for their businesses.